Complaints

We will always do our best to ensure that everyone is pleased with life at The Chandler. However, sometimes things can go wrong.

We would encourage parents and carers to discuss any concerns at the earliest opportunity. Teachers are available at the end of the school day if you wish to raise a concern. Alternatively, you can contact staff via the school office to arrange a call or a meeting. This is usually enough. However, if your concern is not readily resolved, please find further details in our Complaints Policy below.

 

complaints policy procedure 2025.pdf

 

Guidance for parents/carers regarding complaints has been developed by Parentkind in collaboration with the DfE, Ofsted and 13 education bodies. The guidance sets out a five-step process to help parents/carers raise concerns respectfully and at the appropriate level, from classroom issues to whole-school matters. 

Parent-Guide-to-School-Complaints

This guide is designed to help parents/carers:

• Understand whether they’re raising feedback, a concern or a formal complaint

• Contact the right person at the right time

• Communicate clearly, calmly and effectively

• Follow the school’s process without getting stuck or ignored

• Avoid common mistakes that make situations worse, not better

The aim is resolution, not conflict.